Real answers, from people who own domains themselves.
Most domain problems are urgent and boring at the same time: a renewal you missed, a transfer that stalled, an offer you are not sure is real. Median first reply: under two hours on weekdays.
Help centre
Start with the thing that just went wrong
My domain expired
There is usually a grace period, then a redemption period where the name can still be recovered for a registry fee. Move fast: after that it drops and anyone can take it. Contact us today, not next week.
My transfer is stuck
Nine times out of ten it is the 60-day ICANN lock, a registrar lock left switched on, or an expired authorisation code. Check those three before assuming something is broken.
My site is down but the domain is fine
That is almost always DNS pointing at the wrong place, or a TTL that has not expired yet. Send us the domain and what you changed and we will read the records back to you.
I got an offer — is it genuine?
Offers submitted through Domaind are verified. Offers that arrive as a cold email asking you to pay for an "appraisal" first are not. Never pay to be told your domain is valuable.
I bought a name and it has not arrived
Your money is still in escrow — that is the whole point. Nothing is released until the domain is in your account. Send us the order reference and we will chase the seller.
I want to leave
Your authorisation code is in your dashboard and there is no transfer-out fee. If the code is not showing, the domain is inside its 60-day lock.
Contact
Write to a person
No ticket number theatre. Include the domain name in the first line and you will get a faster answer.
Account and billing
Short answers
Who is the registrar of record for my domain?
Wild West Domains, LLC, an ICANN-accredited registrar. Domaind is an independent reseller and is not itself ICANN-accredited. The full explanation is here.
Can I get a VAT invoice?
Yes. Add your company details and VAT number to your account and every invoice from that point is issued to the company. Historic invoices can be reissued on request.
Do you offer auto-renewal?
It is on by default, because far more domains are lost to a forgotten renewal than to anything else. You can switch it off per domain, and we still send expiry warnings if you do.
Can several people manage the same domains?
Yes — invite team members with view, manage or billing access. Domain ownership does not change when you move someone in or out of the team.
Is two-factor authentication available?
Yes, via an authenticator app or a hardware key, and we recommend turning it on before you buy anything expensive. A domain account with a reused password is the most common way valuable names get stolen.